Utility Billing and Customer Service
Our office is located at 333 N 2nd St., Ste 101 Niles, MI 49120, with two convenient drive-thru lanes on the east side. The lobby is also open on the first floor for our customers' convenience.
Office hours are 7:30 am to 5:30 pm Monday through Thursday and 7:30 am to 11:30 am on Fridays, excluding holidays. Please note that our lobby is closed from 12:00pm-1:00pm for lunch, but the drive-thru remains open during this time.
To Request New Utility Service or Terminate Existing Service
Or To Report Outages, Damage, or Other Utility Emergencies
During office hours, please visit Customer Service in our first-floor lobby, or contact:
Customer Service
service@nilesmi.org
269-683-4700 ext. 8004
For afterhours utility emergencies, please call 269-683-6161.
Make a Utility Payment in Person
During office hours, please visit our first-floor lobby or drive-thru.
We have a drop box available for after-hours use as well, also on the building's east side. We accept cash, check, money order or credit and debit cards. Please note that a transaction fee of 3% is added to any credit/debit card transaction. For your safety, please do not deposit envelopes containing cash in the night drop box.
For questions regarding your utility account, bill, or charges please contact:
Utility Billing
billing@nilesmi.org
269-683-4700 ext. 8003
To Make a Utility Payment by Phone
You can pay your utility bill using your Discover, Visa, Master Card, American Express or check by calling our new service provider Point & Pay at 833-440-3768 OPTION 1. There is a transaction fee of $3.00 for payments made by e-check, and a transaction fee of 3% of the payment amount for payments made by credit/debit card, with a minimum of $2.00 per transaction.
To Make a Utility Payment Online
You can pay your utility bill using your Discover, Visa, Master Card, American Express or e-check. There is a transaction fee of $3.00 for payments made by e-check, and a transaction fee of 3% of the payment amount for payments made by credit/debit card, with a minimum of $2.00 per transaction.
PLEASE BE AWARE!! Customers using an on-line payment service NOT affiliated with the City should be aware that payments may not be received by the City prior to the due date, or in time to avoid shut-off of service for non-payment. Due to this, the City recommends using the link below to make an on-line payment directly through our service provider, Point & Pay. This will ensure your payment is received timely.
Use this link to make your payment:
https://www.paydici.com/niles-mi-utilities
