Utility Billing and Customer Service

Utility Billing and Customer Service Offices

Our office is located at 333 N 2nd St., Ste 101 Niles, MI 49120, with two convenient drive-thru lanes on the east side.  The lobby is also open on the first floor for our customers' convenience.    

Office hours are 7:30 am to 5:30 pm Monday through Thursday and 7:30 am to 11:30 am on Fridays, excluding holidays. Please note that our lobby is closed from 12:00pm-1:00pm for lunch, but the drive-thru remains open during this time. 

To Request New Utility Service or Terminate Existing Service
Or To Report Outages, Damage, or Other Utility Emergencies


During office hours, please visit Customer Service in our first-floor lobby, or contact:

Customer Service
service@nilesmi.org
269-683-4700 ext. 8004 

For afterhours utility emergencies, please call 269-683-6161.

Make a Utility Payment in Person

During office hours, please visit our first-floor lobby or drive-thru.

We have a drop box available for after-hours use as well, also on the building's east side.  We accept cash, check, money order or credit and debit cards.  Please note that a transaction fee of 3% is added to any credit/debit card transaction.  For your safety, please do not deposit envelopes containing cash in the night drop box. 

For questions regarding your utility account, bill, or charges please contact:

Utility Billing
billing@nilesmi.org
269-683-4700 ext. 8003

To Make a Utility Payment by Phone


THIS SECTION WILL BE UPDATED MARCH 8, 2024 WITH NEW LINKS.

You can pay your utility bill using your Discover, Visa, Master Card, American Express or check by calling our new service provider Point & Pay at 833-440-3768  OPTION 1.  There is a transaction fee of $3.00 for payments made by e-check, and a transaction fee of 3% of the payment amount for payments made by credit/debit card, with a minimum of $2.00 per transaction. 

To Make a Utility Payment Online 

THIS SECTION WILL BE UPDATED MARCH 8, 2024 WITH NEW LINKS.

You can pay your utility bill using your Discover, Visa, Master Card, American Express or e-check.  There is a transaction fee of $3.00 for payments made by e-check, and a transaction fee of 3% of the payment amount for payments made by credit/debit card, with a minimum of $2.00 per transaction. 

PLEASE BE AWARE!!  Customers using an on-line payment service NOT affiliated with the City should be aware that payments may not be received by the City prior to the due date, or in time to avoid shut-off of service for non-payment.  Due to this, the City recommends using the link below to make an on-line payment directly through our service provider, Point & Pay.  This will ensure your payment is received timely.

Use this link to make your payment:
https://www.paydici.com/niles-mi-utilities

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NEW PAYMENT PORTAL COMING MARCH 8TH


March

The City of Niles is pleased to announce that we will be going live with a new utility billing portal on MARCH 8, 2024.

The pre-existing Paydici (Point & Pay) portal & IVR (automated phone payment) systems will be replaced with Paymentus.

Previous auto-pay schedules and saved payment information will NOT transfer over!
You will need to set your online account back up on or after March 8th.

In addition to paying in-person at City Hall, you will be able to:

  • Enjoy hassle-free registration.
  • Set up and manage automatic payments.
  • Pay using debit, credit, and ACH/eCheck.
  • Link your preferred digital wallet using Paypal, Venmo, Apple Pay, or Google Pay.
  • Pay your bill at Walmart using Bill Pay.
  • Pay using IVR automated phone payment.
  • Also available: one-time payments - no registration required.

*New utility bill credit card processing fee will be $3.95 per $500*

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