Utility Billing and Customer Service

Utility Billing and Customer Service Offices

Our office is located at 333 N 2nd St., Ste 101 Niles, MI 49120, with two convenient drive-thru lanes on the east side.  The lobby is also open on the first floor for our customers' convenience.    

Office hours are 7:30 am to 5:30 pm Monday through Thursday and 7:30 am to 11:30 am on Fridays, excluding holidays. Please note that our lobby is closed from 12:00pm-1:00pm for lunch, but the drive-thru remains open during this time. 

To Request New Utility Service or Terminate Existing Service
Or To Report Outages, Damage, or Other Utility Emergencies

During office hours, please visit Customer Service in our first-floor lobby, or contact:

Customer Service
269-683-4700 ext. 8004 

For afterhours utility emergencies, please call 269-683-6161.

Make a Utility Payment in Person

During office hours, please visit our first-floor lobby or drive-thru.

We have a drop box available for after-hours use as well, also on the building's east side.  We accept cash, check, money order or credit and debit cards.  Please note that credit, debit, and e-check payments have a flat fee of $3.95 per maximum $500 transaction. Multiple transactions can be made.  For your safety, please do not deposit envelopes containing cash in the night drop box. 

For questions regarding your utility account, bill, or charges please contact:

Utility Billing
269-683-4700 ext. 8003

To Make a Utility Payment by Phone or Online 

You can pay your utility bill online using the following options:

  • Credit & Debit Cards- American Express, Discover, MasterCard, or Visa.
  • Digital Wallets- PayPal, Venmo, Apple Pay, or Google Pay.
  • ACH and e-Check.

All electronic utility bill payments made through our service provider Paymentus will have a flat fee of $3.95 per maximum $500 transaction. Multiple transactions can be made.

PLEASE BE AWARE!!  Customers using an on-line payment service NOT affiliated with the City should know that payments may not be received by the City prior to the due date, or in time to avoid shut-off of service for non-payment.  Due to this, the City recommends using the link below to make an online payment directly through our service provider, Paymentus.  This will ensure your payment is received timely.

Pay by phone using interactive voice response (IVR): 1-833-735-2049

Sign up for the customer portal to link your utility account and manage payment methods: https://ipn4.paymentus.com/cp/nile

Make a one-time payment with no registration required: https://ipn4.paymentus.com/rotp/nile?pt=UB