NEW! Please complete a Passenger Satisfaction Survey!
Researchers from Michigan State University, in collaboration with the Michigan Department of Transportation (MDOT) and Niles DART will be in Niles May 20-22, 2019 to conduct passenger satisfaction surveys. If you ride the bus during those days, we encourage you to complete a survey to let us know how we are doing. If you prefer to take the survey online, please use the links below. There is one for demand response service and one for deviated route service. Thank you!
Demand Response Survey
Deviated Fixed Route Survey
Please contact our office at 269-684-5150 with any questions.
Niles Dial-A-Ride Transportation (DART) has been serving the greater Niles area since 1974. DART is a division of the City of Niles. DART is funded by federal and state grants, a transit millage for the City of Niles, and passenger fares. The service consists of demand response service and one deviated fixed route (Route 2).
DART’s main office is located at 623 N. Second Street. This location serves as a stop on the deviated fixed route as well as a transfer point to Buchanan Dial-A-Ride, Cass County, and the Berrien Bus transit systems. All DART buses are wheelchair accessible with lifts to bring passengers aboard.
Hours of Operation
Monday - Friday 7:00 am to 5:00 pm
Saturday 10:00 am to 3:00 pm
Deviated Fixed Route
Monday - Friday 10:00 am to 5:00 pm
Within City Limits
$3.00 or $1.50 RF*
To, From, Within Townships
$4.00 or $2.00 RF*
Deviated Fixed Route
$2.00 or $1.00 RF*
$0.50 for Route Deviations
*RF = Reduced Fare. For additional information, see the Regional Reduced Fare page.
DART will be closed Monday, May 27, 2019 in observance of Memorial Day.
Title VI Declaration
The City of Niles Dial-A-Ride Transportation (DART) is committed to ensuring that no person is excluded from participation in, or denied the benefits of its transit services on the basis of race, color, or national origin, as protected by Title VI in Federal Transit Administration (FTA) Circular 4702.1.A. Click here to see the Title VI Declaration in it's entirety.
ADA* Reasonable Modifications and Complaints
Niles DART recognizes that, in order to have equally effective opportunities and benefits, individuals with disabilities may need reasonable modifications to policies and procedures. Niles DART will make reasonable modifications to policies, practices, and procedures when necessary to ensure access to transit services for qualified individuals with disabilities, unless:
Making the accommodation would fundamentally alter the nature of the public transportation service.
Making the accommodation would create a direct threat to the health or safety of other passengers.
The individual with a disability is able to fully use the Niles DART service without the accommodation being made.
Granting the request would cause an undue financial and administrative burden.
Whenever possible, riders should make requests for modifications before Niles DART is expected to provide the modified service. Individuals requesting modifications should provide their name, a valid phone number, an email address (if applicable), and a description of what they need in order to use the DART service. DART staff will contact riders via phone or email if additional information is needed. Requests should be sent to:
623 North Second Street
Phone: 269-684-5150 Ext. 3
For additional information about reasonable modification requests, contact the office at 269-684-5150.
Titles II and III of the Americans with Disabilities Act (ADA) of 1990 provide that no entity shall discriminate against an individual with a disability in connection with the provision of transportation services. The law sets forth specific requirements for vehicle and facility accessibility and the provision of service. Niles DART is committed to providing safe and reliable transportation to all people without discrimination based on disabilities.
Many issues can be resolved without filing a formal complaint! Therefore, individuals who believe they may have been discriminated against on the basis of their disability may contact the Niles DART General Manager to discuss their concerns. The General Manager can be reached by phone at 269-684-5150, ext. 3 or by email at DARTManager@nilesmi.org.
Any individual who believes that he/she has been denied the benefits of, excluded from participation in, or subject to discrimination on the basis of their disability, and who wishes to file a formal complaint may do so. Complaints should be filed as soon as possible, but not more than 60 days after the alleged violation.
Complaints must be in writing (an ADA Complaint Form is available here) and include the following information:
The complainant’s full name, address, day and evening telephone numbers, email address and the name and contact information of the person completing the form (if not the complainant).
If known, the name of the person believed to have committed the discrimination;A description of the act(s) of discrimination and the date(s) of the occurrence
Other information necessary to support the complaint, including copies (not originals) of relevant documents;
The complainant’s preferred method of communication. Written communications can be made available in specific formats (e.g., large print, Braille, electronic documents) upon request.
The complaint should be sent by mail, email, or fax to:
Alternative means of filing complaints, such as personal interviews, phone calls, or taped requests, will be made available for persons with disabilities upon request.To read the full ADA Reasonable Modification and Complaint Policy, click here.
* Americans with Disabilities Act