Demand Response Service

Niles Dial-A-Ride Transportation allows riders to call dispatch at 269-684-5150 at least 24-hours in advance to schedule a pick-up or drop-off anywhere within Niles City and Niles Charter Township. Riders may also continue to schedule rides in person at the DART office at 623 North Second Street in Niles.

Last-minute requests on the day of the trip will continue to be accommodated, if space is available. However, riders should make every effort to call 24 hours in advance to ensure that they are able to get a ride when they want it. Last minute or same-day reservations are most likely to be accommodated during off-peak hours when demand for service is less. Riders will be encouraged to schedule their tentative return-trip time at the time of the original call. Riders can refine the estimated return-trip pick-up on the day of the trip.

Service Priorities:

  • Priority 1 - Recurring/Subscription Trips: Rides reserved for the same passenger, same time, and same origin.
  • Priority 2 - 24 Hour Calls: Rides reserved 24 hours in advance.
  • Priority 3 - 1 Hour Calls: Rides reserved at least one hour in advance.
  • Priority 4 - On Demand: Rides reserved less than one hour in advance.
Note: It is the policy of Niles DART to make sure that the needs of Priority 1 and 2 (recurring/subscription trips and 24 hour calls) are fully administered before addressing the needs of the Priority 3 or 4 passenger calls.

Demand Response Service


Hours of Operation
Demand response service operates Monday through Friday from 7:00 a.m. until 5:00 p.m. and Saturday from 10:00 a.m. until 3:00 p.m.

Demand Response rides within the City limits are $3.00 ($1.50 reduced fare*). Demand Response rides to, from, or within Niles Charter Township are $4.00 ($2.00 reduced fare*). Children ages 3 to 11 may ride for half fare. Children 2 and under ride for free.

Payments must be made in exact change at the time of the ride using cash, a DART punch ticket, or a DART token.

To Schedule a Ride
Call Dispatch at 269-684-5150 at least 24 hours in advance of your requested pick-up time. 24-hour advance scheduling is preferred. Same day Demand /Response rides may not be available. You may also schedule rides in person at the DART office at 623 N. Second Street in Niles. Reservations can be made for 30 days at a time, up to 30 days in advance.

Cancelling DART Reservations / No-Show Policy
If you no longer need a scheduled ride, please be courteous and cancel your reservation by calling DART Dispatch at 269-684-5150. Because of a significantly high occurrence of no-shows, Niles Dial A Ride Transportation (DART) will enforce a no-show policy for passengers who fail to cancel a scheduled trip with at least 20 minutes notice before the pick-up time. The fee for violating the No-Show Policy will be equal to the amount of fare that would have been paid for the scheduled trip.
Niles DART drivers are only able to wait 3 minutes for a passenger to come out of a pick up location. After the three minutes, the trip is marked as a no-show and the driver will move on to the next call. Dispatchers do not call passengers when the bus is at a pick up location. 
A total of 10 no-shows in 60 days will result in suspension of service of up to 30 days for that individual rider. Any fare owed due to no-show trips must be paid prior to resuming transportation. For additional No Show Information, please read the No-Show Policy.

*Reduced fare applies to those enrolled in the Regional Reduced Fare Card Program.

Due to safety and other operational consideration (e.g., narrow streets, crowded parking lots, cul-de-sacs, etc.), curb-to-curb service may not be possible for every deviation. Drivers will bring riders as close to the door as possible; however, in some cases, passengers may need to board or exit as much as a block away from the location requested.